Refund policy

Returns & Refunds — Dispatching Mama Customs

Ready-made items
You may request a return within 30 days of receiving or collecting your item. Items must be unworn, unwashed, unused, and in their original condition, with tags attached where applicable. A receipt or proof of purchase is required.

Custom and personalized orders
Custom, made-to-order, and personalized items are final sale and cannot be returned or exchanged for a change of mind, an incorrectly selected size, or spelling and design details you approved. Please check all details carefully before approving your order.

This restriction does not apply if your item arrives damaged, is defective, or differs from your approved order because of an error by Dispatching Mama Customs.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if something is wrong. Include your order number, a description of the issue, and photos if available. We will review the problem and arrange an appropriate replacement, repair, or refund.

How to request a return
Email dispatchingmamashirts@gmail.com or text 706-350-8285 with your order number and reason for the return.

Please contact us before shipping or dropping off an item. We will provide return instructions after approval.

Return shipping
Customers are responsible for return shipping on change-of-mind returns. Original shipping charges are not refundable for these returns. We cover necessary return shipping when an item is damaged, defective, or incorrect because of our error. No restocking fee applies.

Sale items and gift cards
Items clearly marked final sale and gift cards cannot be returned for a change of mind. Damaged, defective, or incorrect merchandise will still be reviewed.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since approval, please contact us.

This policy does not limit any rights you have under applicable consumer protection laws.